Customer Service Representative at Palace Workers Solutions

Location: Ojodu Berger, Lagos
Experience: Not specified
Application Deadline: 11 November 2026

Job Overview

Palace Workers Solutions is recruiting on behalf of its client, a clothing company, to fill the position of Customer Service Representative in Ojodu Berger, Lagos.

The successful candidate will handle customer enquiries, provide product information, resolve complaints, follow up with customers, and maintain accurate customer records. The role also involves identifying opportunities to recommend additional products or services and escalating complex customer concerns when necessary.

Key Responsibilities

The Customer Service Representative will be responsible for the following:

1. Stay informed about the latest products and services offered by the company.
2. Provide introductory information to prospective and new customers, including explanations of product manuals where necessary.
3. Follow up with customers through phone calls, web chat, or email to assess their satisfaction with purchases and services.
4. Handle customer complaints and resolve issues relating to products or services.
5. Recommend additional products or services that may benefit customers.
6. Update customer records after every interaction.
7. Access databases to retrieve relevant customer account information.
8. Escalate customer enquiries and complaints that require further attention.

Requirements

The vacancy announcement does not specify the minimum educational qualification, required years of experience, or professional certifications.

Interested applicants should submit their CV for consideration.

Job Details

How to Apply

Interested and qualified candidates should send their CV to:

Email: palaceworkerssolutions@gmail.com

Email Subject: Customer Service Representative

Applicants should use the job title as the subject of their email.

Application Deadline: 11 November 2026.