Application Support Analyst at Stanbic IBTC Bank

Stanbic IBTC Bank is seeking an experienced Application Support Analyst to support the stability, performance and reliability of its digital banking infrastructure.

Employer: Stanbic IBTC Bank
Job Title: Application Support Analyst
Location: Walter Carrington Crescent, Lagos State
Work Arrangement: Hybrid
Business Segment: Group Functions
Experience: 3 to 4 years
Qualification: BSc in Information Technology, Computer Science or a related discipline

Job Overview

Stanbic IBTC Bank is seeking an experienced Application Support Analyst to support the stability, performance and reliability of its digital banking infrastructure.

The successful candidate will provide technical support for core banking applications and integration services, with particular emphasis on Finacle Core Banking. The role involves incident management, troubleshooting, root cause analysis, proactive system monitoring, database investigation and application deployment support.

The candidate will also work closely with the Finacle Core team, engineering teams and other technical stakeholders to resolve integration issues, minimise service disruptions and improve application performance.

About Stanbic IBTC Bank

Stanbic IBTC Bank is part of Standard Bank Group, an African banking group with operations across multiple African markets. The organisation focuses on providing financial services and solutions across emerging markets.

Key Responsibilities

1. Application Stability and Incident Management

• Maintain the stability, performance and reliability of digital banking core applications.
• Lead rapid incident response and coordinate the resolution of critical application and integration issues.
• Conduct detailed root cause analysis (RCA) to identify underlying causes of system failures.
• Work with the Finacle Core team to resolve complex integration problems.
• Communicate incident updates clearly to relevant stakeholders.
• Reduce recurring incidents through effective problem management and permanent bug fixes.

2. System Monitoring and Performance Management

• Develop and implement proactive monitoring and alerting strategies.
• Use monitoring and logging tools such as Grafana, Prometheus, ELK and Dynatrace.
• Ensure production microservices have automated health checks and p99 latency alerts.
• Monitor application performance and identify anomalies before they affect end users.
• Maintain the stability of OpenShift environments and other supporting servers.

3. Finacle Core Banking Support

• Serve as the primary technical escalation point for integration issues involving Finacle.
• Coordinate with the Core Banking team to investigate data discrepancies, connectivity problems and API failures.
• Troubleshoot Finacle Integrator issues, batch job failures and ISO8583 or REST messaging problems.
• Investigate database performance and application integration issues.
• Support the reliability of integration gateways connecting to Finacle.

4. Patch and Release Management

• Oversee the deployment of application hotfixes and platform updates.
• Support safe release processes and ensure automated rollback procedures are available for failed deployments.
• Collaborate with engineering and development teams to resolve application defects.
• Improve the percentage of incidents resolved by the Platform Support team without escalation to engineering or development teams.

5. OpenShift and Middleware Support

• Support containerised workloads running in OpenShift environments.
• Analyse application logs and troubleshoot pod-related issues.
• Monitor resource utilisation and support workload scaling.
• Maintain the performance and reliability of middleware services.
• Investigate infrastructure and environment-related application failures.

6. Service Reliability and Performance Improvement

The role has specific operational performance targets, including:

• Recurring Incident Rate: Reduce repeat incidents by 30% through effective problem management and permanent fixes.
• Monitoring Coverage: Achieve 100% automated health checks and p99 latency alerts across production microservices.
• SLA Compliance: Maintain 99.99% uptime for critical integration gateways connecting to Finacle.
• Mean Time to Resolution (MTTR): Achieve an average resolution time of less than 45 minutes for critical P1 integration incidents.

Requirements and Qualifications

Educational Qualification

• Bachelor’s degree in Information Technology, Computer Science or a related discipline.

Professional Certifications

Relevant professional certifications are an added advantage, including:

• ITIL Foundation.
• Sun Certified Java Developer (SCJP).
• Oracle Certified Associate (OCA).
• Microsoft Certified Professional (MCP).
• Microsoft Certified Solution Developer (MCSD).

Work Experience and Technical Requirements

Applicants should possess:

• 3 to 4 years of operational experience with Finacle Core Banking.
• Experience troubleshooting Finacle Integrator, batch job failures, ISO8583 messaging or REST-based integrations.
• Experience with Terraform or Ansible for environment automation and troubleshooting.
• Knowledge of Kafka or RabbitMQ for message queue monitoring.
• Intermediate proficiency in Oracle PL/SQL for database investigation and performance tuning within Finacle environments.
• Strong ability to read and debug Java code.
• Experience supporting containerised workloads in OpenShift, including log analysis, pod debugging and resource scaling.
• Ability to troubleshoot Java platform utilities.

Behavioural Competencies

Candidates should demonstrate the following competencies:

• Checking Things.
• Adopting Practical Approaches.
• Embracing Change.
• Documenting Facts.
• Following Procedures.
• Articulating Information.
• Producing Output.
• Interpreting Data.

Technical Competencies

• Continuous Deployment.
• Project Management.
• Stakeholder Management.
• Application Support.
• Business Analysis Environments and Perspectives.
• Unit, Regression and Integration Testing.
• Database Administration.
• Business Continuity and Disaster Recovery Planning.

How to Apply

Interested and qualified candidates should apply online through the official recruitment application link:

Application Link: https://jobs.smartrecruiters.com/StandardBankGroup/744000160912469-application-support-analyst-platform-integration-

Applicants should review the job requirements and ensure their experience aligns with the technical expectations before submitting their applications.

Application Deadline: Not specified.